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WARRANTY |
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| YOUR AREA RUG.COM WARRANTS YOUR SATISFACTION WITH THEIR PRODUCT |
| FOR QUALITY AND WORKMANSHIP UPON IT'S RECEIPT. PLEASE INSPECT YOUR |
| ORDER WHEN IT IS RECEIVED AND NOTIFY US BY PHONE OR EMAIL IF YOU FIND |
| ANY DAMAGE OR UNACCEPTABLE FAULTS WITHIN 10 DAYS. PLEASE NOTIFY |
| OUR CUSTOMER SERVICE DEPARTMENT FOR AN RGA NUMBER PRIOR TO |
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| RETURN. |
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| RETURN IS |
CONDITIONED |
ON: |
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QUALITY AND COLOR OF ACTUAL CARPET IS ONLY WARRANTED IF |
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THE CUSTOMER HAS RECEIVED A SAMPLE OF THE CARPET PRIOR |
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TO PROCESSING OF ORDER. |
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| **** |
YOUR AREA RUG.COM DOES NOT WARRANT AGAINST ERRORS IN |
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CUSTOMER MEASURING OR THAT SIZE OF CARPET ORDERED IS |
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BEST FOR CUSTOMER'S ROOM DÉCOR. |
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| **** |
YOUR AREA RUG.COM WARRANTS AGAINST ORIGINAL |
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WORKMANSHIP AND CARPET QUALITY FLAWS BUT NOT AGAINST |
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WEAR AND TEAR
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ORAGE. |
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| **** |
DEFECTS DUE TO SHIPPING DAMAGE WILL BE HANDLED THROUGH |
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THE UPS POLICY AND COVERAGE. YOUR AREA RUG.COM WILL |
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MAKE ATTEMPTS TO ASSIST IN REPAIR OR REPLACEMENT OF SHIP |
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DAMAGED GOODS IN A TIMELY MANNER. ANY SHIP DAMAGE MUST |
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BE REPORTED TO YOUR AREA RUG.COM WITHIN 7 DAYS OF RECEIPT |
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TO BE FULLY COVEREDUNDER THE UPS INSURANCE POLICIES. |
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POLICIES |
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| YOUR AREA RUG.COM IS A CUSTOM RUG FABRICATER. MATERIALS ARE CUSTOM |
| ORDERED UPON RECEIPT OF YOUR ORDER, SO FULL REFUNDS OR CHANGES TO |
| ORDERS AFTER BEING PLACED WILL BE ACCOMODATED BASED ON WHERE ORDERS |
| ARE IN OUR PROCESS. WE WILL MAKE EVERY ATTEMPT TO HELP WITH CHANGES |
| AND OFFER THE LEAST EXPENSIVE PROCESS TO SATISFY YOUR REQUIREMENTS. |
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| CUSTOMERS MAY RETURN FOR ANY REASON, AT CUSTOMERS EXPENSE, ANY |
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| PRODUCT PURCHASED FROM YOUR AREA RUG.COM FOR A 25% REFUND OF SALES |
| PRICE ONCE PRODUCT HAS BEEN RETURNED TO OUR FACILITY. CUSTOMER NEEDS TO |
| NOTIFY OUR CUSTOMER SERVICE DEPARTMENT FOR A RETURN AUTHORIZATION |
| PRIOR TO RETURN. |
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| CANCELLATION OF ORDERS ONCE THEY HAVE BEEN PRODUCED WILL BE ACCEPTED |
| WITH THE SAME 25% REFUND OF ORDER SALES PRICE. CANCELLATION DURING |
| PRODUCTION WILL RESULT IN A REFUND BASED UPON PROGRESS OF ORDER. |
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| ANY CLARIFICATIONS OF WARRANTY OR POLICIES SHOULD BE |
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| ADDRESSED TO OUR CUSTOMER SERVICE DEPARTMENT. |
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